The Printer Control is an ActiveX control and can only be installed by Internet Explorer.


1) Run Internet Explorer with sufficient permissions to install the ActiveX component

2) Log in to the RealTime Software

3) Visit Reports and display any report

4) Click the Print Report button

5) Internet Explorer will install the ActiveX component


Crystal report print control not getting loaded

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When you click the print button on crystal report viewer you get a pop-up saying, “Please wait while the Crystal Reports Print Control is loaded.” – however the print dialog never loads. There are two possible solutions to this issue

Solution 1:

Typically because the ActiveX controls require Admin permissions to register them. So please make sure you are logged in to the PC with the admin account and then try installing the ActiveX component. If you can’t then, you can request your Admin department to provide specific permissions to IE to allow downloading of ActiveX components. However, if it is not related to rights issue, please try alternate solution stated below

Solution 2:

Alternative approach is to get it resolved by manually installing the print control. Steps for manual installation are as under:

  1. Copy the PrintControl.cab from one of the following two locations to the client machine:
    • Server location “<installation drive>\Program Files\Common Files\Business Objects\4.0\crystalreportviewers13\ActiveXControls”
    • C:\inetpub\wwwroot\aspnet_client\system_web\4_0_30319\crystalreportviewers13\ActiveXControls
  2. Extract the PrintControl.cab
  3. Register the PrintControl.dll using regsvr32 command
    1. Click Start and type command or cmd at the search box. It will depend on what Windows version you have.
    2. Run command prompt as Administrator
    3. Type: regsvr32 “path\PrintControl.dll“. Make sure that you enter the correct name and file path
    4. After registration, a message will appear telling you registration was successful. The message will inform you that the file has been placed in the Windows Registry.

Completing above steps successfully should resolve this issue for you.