You can easily view and print your invoices from your RealTime Account


Once you log in, click "account" in the upper right to access the account settings area.

Be aware that only Manager users have access to this information - If the "account" link is missing, your login does not have access.


There are 3 tabs in the account area - click the "Invoices" tab (third tab) to view your invoice list.  Most recent will be at the top.


Double-Click the desired invoice to view the details - Once it is opened, a button in the lower left will open it in "Print Preview" mode.

Once it's open in Print Preview mode, you can print or save just like any other report.


Invoice Status - There are several possible "Status" of the invoices...

Open Status

This invoice is currently unpaid.  The system will attempt to automatically pay it on the due date.  If the system is unable to pay it automatically when due, the status will change to "Pending"


Closed Status
This invoice is normally unpaid but determined that it is not due and will not become due. If an invoice is waived by Sundial, it will reflect "Closed"

Paid Status
The invoice is paid.  Invoices that are fully offset by a credit will reflect paid.

Pending Status
This occurs when an invoice becomes due, but the system is unable to process the payment.  This will happen if the payment method cannot be processed by the server (missing, expired, error, decline, etc.)