An exception indicates an error that must be corrected on an employee's timesheet. Reasons for an exception could be:
- A missing punch, such as when an employee fails to clock out before the max shift length or following start of day.
To correct a missing punch, simply double-click on the line that says "Exception" and provide the missing information.
- An unexpected punch type, such as an In punch following and In punch, or a Lunch Return that does not follow a Lunch Leave.
To correct this, edit the offending entry's type.
- A Maximum Shift Length violation.
Go to your company settings (click on your company name at the top right corner) and see the Max Shift Length value. If the length of time between your employee's IN punch and final OUT punch (without regard to any breaks in between) exceeds the Max Shift Value, you will need to increase the Max Shift Length to accommodate.
- Start of Day violation.
First, check which Schedule the employee is assigned to. Go to Employees > [employee] > Employment > manage scheduling, or go to Reports, and run an Employee Listing with Schedule as one of the details.
Second, check the Start of Day setting for the Schedule the employee is assigned to. Go to Schedules > [assigned schedule], and see if either the IN punch is before, or the OUT punch is after, the Start of Day.
If so, you can change the Start of Day in the Schedule, or you can assign a different Schedule to the employee.
For more detailed information about punches and exceptions, please see this article