FAQ / How do I...?

403 - Forbidden: Access is denied
Symptom: When you go to one of our web sites (Timekeeper, Webconnect, Deskpunch, etc.), you get the following message: (Server Error 403 - Forbidden: ...
Wed, Jan 18, 2023 at 12:13 PM
How do I control how employees are able to punch via Webconnect / Mobile Punch?
There are two ways employees can clock in on their mobile devices: 1) By logging in to the Webconnect web site (https://webconnect.sundialtime.com) thro...
Wed, Jan 25, 2023 at 2:28 PM
RFID Cards
Sundial's clocks are capable of reading RFID cards for verification and punching. They can be purchased from us or you can find them anywhere online...
Mon, Dec 18, 2023 at 7:23 AM
Clock is disconnected
After each of the following steps, check Timekeeper >> Setup >> Clock Groups >> [group]. The Last Touched date and time next to the clocks...
Fri, Apr 17, 2026 at 6:31 AM