FAQ / How do I...?
UNSIGN THE TIMECARD Go to Timecard Sign-Offs. Select the appropriate Pay Period. Highlight the employee's name on the list. Click Remove sig...
Wed, Aug 2, 2017 at 11:32 PM
When Daylight Saving Adjustments occur at the clock, it will impact the people that are clocked IN during that shift. NOTE - Employees that were NOT ...
Wed, Nov 27, 2019 at 8:17 AM
To prevent accidental double-punching, go to the menu on your clock, and enter a minimum time between punches. Series 10 Fingerprint / Proximity Clo...
Tue, Nov 20, 2018 at 10:50 AM
Causes: (1) A dead internal battery, a CR1220 (3v, about the size of a dime). (2) The clock is not connected to the correct power supply. Power supply...
Thu, Mar 19, 2020 at 11:51 AM
Your RealTime Web subscription will be automatically charged to your credit card so you don't have to worry about sending the payment each month.
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Thu, Jul 30, 2015 at 4:38 PM
A Manager, or Supervisor user with proper permissions, can add, edit, or delete entries on an employee's time card from Dashboard, Timecards, or Timecar...
Tue, Jul 21, 2020 at 3:38 PM
Exceptions are most often caused by a missing punch, which the system detects through the use of Maximum Shift Length and the Start of Day setting on the Sc...
Tue, Sep 8, 2020 at 11:33 AM
In Realtime, go to Dashboard >> Tasks: Export Time Cards: Execute. In the Timecard Export window, select the pay period(s) you want to expor...
Tue, Mar 16, 2021 at 7:30 AM
Silverlight is required to access to Reseller and Partner accounts. The only browser currently compatible with Silverlight is Internet Explorer, which unfor...
Thu, Nov 17, 2022 at 2:20 PM
Your browser is autofilling information. You can disable this by clicking on the three dots in the upper right corner and going to settings. There, go t...
Wed, Sep 21, 2022 at 2:20 PM